Privacy Policy

Last updated: January 1, 2024

Privacy Policy

Last Updated: January 1, 2024

Effective Date: January 1, 2024

1. Introduction

ProfitClarity ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify profit tracking and analytics platform ("Service").

Please read this privacy policy carefully. By using our Service, you consent to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, password, and business information when you create an account
  • Payment Information: Billing address and payment details processed through our payment provider (Stripe)
  • Communication Data: Messages you send us via contact forms, support tickets, or email
  • Feedback Data: Feature requests, bug reports, and general feedback you submit

2.2 Information from Shopify

When you connect your Shopify store, we access:

  • Store Information: Shop name, domain, email, owner name, timezone, and currency
  • Product Data: Product titles, variants, SKUs, prices, and inventory
  • Order Data: Order details, customer information (name, email, shipping address), transaction amounts, discounts, taxes, and shipping costs
  • Customer Data: Basic customer information associated with orders (name, email, order history)

2.3 Automatically Collected Information

  • Device Information: Browser type, operating system, device type
  • Usage Data: Pages visited, features used, time spent on pages
  • Log Data: IP address, access times, referring URLs
  • Cookies: Session cookies and analytics cookies (see Cookie Policy)

3. How We Use Your Information

We use collected information to:

  • Provide, operate, and maintain our Service
  • Calculate accurate profit margins, costs, and analytics for your Shopify store
  • Process transactions and send related information
  • Send administrative information, updates, and security alerts
  • Respond to inquiries and provide customer support
  • Improve our Service based on usage patterns and feedback
  • Detect and prevent fraud, abuse, and security incidents
  • Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

4.1 Service Providers

  • Hosting: Cloud infrastructure providers (AWS, Vercel)
  • Payment Processing: Stripe for subscription billing
  • Analytics: Privacy-focused analytics to improve our Service
  • Email: Transactional email providers for notifications

4.2 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights, privacy, safety, or property.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement industry-standard security measures:

  • SSL/TLS encryption for data in transit
  • Encrypted database storage for sensitive data
  • Regular security audits and vulnerability assessments
  • Access controls and authentication requirements
  • Secure password hashing using bcrypt

While we strive to protect your information, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time. After account deletion:

  • Personal data is deleted within 30 days
  • Anonymized analytics data may be retained for service improvement
  • Backup copies are purged within 90 days

7. Your Rights

Depending on your location, you may have rights to:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your data
  • Portability: Receive your data in a portable format
  • Objection: Object to certain processing activities
  • Restriction: Request restriction of processing

To exercise these rights, contact us at support@theprofitclarity.com.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date.

12. Contact Us

For questions about this Privacy Policy, contact us:

  • Email: support@theprofitclarity.com
  • Website: https://theprofitclarity.com/contact
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